Refund policy

Lumiora Return and Refund Policy

Effective Date: August 20, 2026

Thank you for purchasing from Lumiora.

Digital Products

Lumiora sells downloadable digital products, including PDF journals, guides, and related digital materials. No physical product will be shipped.

Because digital products are delivered electronically and cannot be physically returned, all digital product purchases are generally final once the download link has been delivered or the file has been accessed.

Refund or Replacement Eligibility

We will review a refund or replacement request if:

  • You were charged more than once for the same order.

  • You received the wrong digital file.

  • The downloaded file is corrupted, incomplete, or cannot be opened using standard PDF-reading software.

  • The download link does not work and we are unable to resolve the issue.

  • A verified technical problem prevented delivery of the product you purchased.

Please contact us within 7 calendar days of purchase at myrebustes@gmail.com.

Include your name, order number, email address used at checkout, and a brief description of the problem.

When appropriate, Lumiora may first resend the download link, replace the file, or provide reasonable technical assistance. If the problem cannot be resolved and the request qualifies, a refund may be issued to the original payment method.

Non-Refundable Situations

Refunds are generally not provided for:

  • Change of mind or buyer's remorse.

  • Accidental purchases after the digital product has been delivered or accessed.

  • Failure to read the product description before purchasing.

  • Personal preference regarding the journal's design, prompts, format, or content.

  • Failure to use or complete the digital product.

  • Device, printer, software, or internet problems not caused by the supplied file.

  • Unauthorized sharing, copying, resale, or distribution of the product.

Unauthorized Purchases

If you believe a purchase was made without your authorization, please contact us immediately and also contact your payment provider or financial institution.

Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

Contact Us

Lumiora
Email: myrebustes@gmail.com

We aim to respond to customer inquiries within 2 business days.